1. Agreement
These terms govern your use of the TopAI Surveys website, demo workspace and audience intelligence platform (the "Service"). By creating an account, connecting a Google Ads account, or using the demo, you accept these terms on behalf of the organisation you represent.
2. What the Service does
TopAI Surveys retrieves performance data from Google Ads accounts that you authorise, joins it with survey-based measurement, and produces campaign-level reporting. The Service is a reporting and measurement tool. It is not an advertising platform and does not create or optimise campaigns.
3. Demo workspace
The demo workspace is provided for evaluation only. It contains sample accounts and simulated metrics. It may be reset or changed at any time, is not covered by any availability commitment, and must not be used to store real customer data.
4. Google API terms
Your use of the Google Ads integration is additionally subject to the Google Ads API Terms and Conditions and the Google APIs Terms of Service. Where these terms conflict with Google's terms in respect of Google data, Google's terms prevail.
- You may connect only accounts you are authorised to access.
- Access is read-only; the Service will not modify your campaigns, budgets or assets.
- We comply with the Google API Services User Data Policy, including Limited Use requirements, as described on our Google API data use page.
- You may revoke our access at any time from your Google Account permissions or from workspace settings.
5. Accounts and security
You are responsible for keeping credentials confidential, for all activity under your workspace, and for ensuring users you invite are authorised to view the connected accounts' data. Notify us promptly of any suspected unauthorised use.
6. Acceptable use
You must not: access accounts you are not authorised to access; attempt to reverse engineer or circumvent rate limits; resell the Service without a written agreement; upload unlawful content; use the Service to build a competing dataset by systematic extraction; or use it in a way that breaches Google's policies or applicable law.
7. Fees
Paid plans are billed monthly in advance and are exclusive of taxes. Prices may change with 30 days' notice. Unpaid invoices may result in suspension after 14 days' notice.
8. Data and intellectual property
You retain ownership of your data, including advertising data retrieved from your accounts. We retain ownership of the Service, its software and methodology. We process your data as described in our Privacy Policy and only to provide the Service.
9. Measurement methodology
Survey-based measurement is statistical. Reported lift includes a confidence interval and should be interpreted alongside your own judgement and other evidence. We do not guarantee specific commercial outcomes.
10. Availability and support
We aim for continuous availability but do not warrant uninterrupted service. Scheduled maintenance is announced in advance where practical. Support is provided by email during business hours; Enterprise plans may include a contractual SLA.
11. Termination
You may close your workspace at any time. We may suspend or terminate access for material breach, non-payment, or where required by law or by Google's platform policies. On termination, data is deleted in line with our retention schedule.
12. Liability
To the extent permitted by law, our aggregate liability arising from the Service is limited to the fees paid by you in the twelve months preceding the claim. We are not liable for indirect or consequential loss, including lost profit or lost advertising spend.
13. Changes
We may update these terms; material changes are announced on this page with a revised date. Continued use after the effective date constitutes acceptance.
14. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country of residence.